Your feedback is invaluable to SuperZen Cars. We actively seek and appreciate your input to improve our products, services, and customer experience. Your feedback helps us maintain our position as Malaysia's leading online automotive manufacturer.

Types of Feedback We Welcome

• Product Feedback: Comments about vehicle performance and features
• Service Feedback: Experiences with our service centers
• Platform Feedback: Suggestions for our online platform
• Support Feedback: Comments about our customer support
• General Suggestions: Ideas for improvement

How to Submit Feedback

1. Online Form: Use our feedback form on our website
2. Email: Send detailed feedback to our support email
3. WhatsApp: Send feedback via WhatsApp
4. In-Person: Share feedback during service center visits
5. Mobile App: Submit feedback through our mobile app

Feedback Guidelines

• Be Specific: Provide detailed information about your experience
• Be Constructive: Offer suggestions for improvement
• Include Context: Mention when and where the experience occurred
• Be Respectful: Maintain a professional and courteous tone

What Happens After You Submit Feedback

• Acknowledgment: You'll receive confirmation of receipt
• Review Process: Feedback is reviewed by relevant departments
• Implementation: Valid suggestions are considered for implementation
• Follow-up: You may be contacted for additional details

Anonymous Feedback

You can submit feedback anonymously if you prefer. However, providing contact information allows us to follow up with you for clarification or updates.

How to Contact Us

• Email: support@pdi-superzenstore.zendesk.com
• WhatsApp: +60 12-266 0189
• Chatbot: Use our Chatbot on our website or Help Center
• Help Center Form: https://superzenhelp.vlan.asia/hc/en-us/requests/new

Your feedback helps us improve and serve you better!