SuperZen Cars offers flexible support hours to accommodate your schedule. Our online platform is available 24/7, while our human support team operates during specific hours to provide the best service.

Online Support Hours

• Website and Platform: Available 24/7
• Online Booking: Available 24/7
• Chatbot: Available 24/7 for basic inquiries
• Email Support: Available 24/7 (response within 24 hours)

Human Support Hours

• WhatsApp Support: Monday to Friday: 8:00 AM - 8:00 PM, Saturday: 9:00 AM - 6:00 PM
• Phone Support: Monday to Friday: 9:00 AM - 6:00 PM
• In-Person Support: Monday to Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 5:00 PM

Emergency Support

• Roadside Assistance: Available 24/7 for urgent vehicle issues
• Emergency Service: Available 24/7 for critical vehicle problems
• Safety Issues: Immediate response for safety-related concerns

Holiday Support Hours

• Public Holidays: Limited support hours (10:00 AM - 4:00 PM)
• Emergency Support: Available 24/7 even on holidays
• Online Platform: Available 24/7 regardless of holidays

Time Zone Information

All support hours are based on Malaysia Standard Time (MYT). Our support team is located in Malaysia to provide local expertise and understanding.

How to Contact Us

• Email: support@pdi-superzenstore.zendesk.com
• WhatsApp: +60 12-266 0189
• Chatbot: Use our Chatbot on our website or Help Center
• Help Center Form: https://superzenhelp.vlan.asia/hc/en-us/requests/new

We're committed to being available when you need us most!