SuperZen Cars provides multiple convenient ways to get the support you need. As Malaysia's first online automotive manufacturer and seller, we understand the importance of accessible, responsive customer support.
Available Support Channels
- Email Support: support@pdi-superzenstore.zendesk.com
- WhatsApp Support: +60 12-266 0189
- Online Chatbot: Available on our website and Help Center
- Help Center Form: https://superzenhelp.vlan.asia/hc/en-us/requests/new
- Phone Support: Available during business hours
- In-Person Support: Visit any of our service centers
Choosing the Right Support Channel
- Urgent Issues: Use WhatsApp or phone for immediate assistance
- Technical Questions: Email or Help Center form for detailed responses
- General Inquiries: Chatbot for quick answers
- Complex Issues: In-person visits for hands-on support
What to Prepare When Contacting Support
- Have your vehicle registration number ready
- Prepare a clear description of your issue or question
- Gather any relevant documents or photos
- Note the date and time of any incidents
- Have your contact information ready
Expected Response Times
- WhatsApp: Within 2 hours during business hours
- Email: Within 24 hours
- Help Center Form: Within 24 hours
- Chatbot: Immediate responses
- Phone: Immediate during business hours
How to Contact Us
- Email: support@pdi-superzenstore.zendesk.com
- WhatsApp: +60 12-266 0189
- Chatbot: Use our Chatbot on our website or Help Center
- Help Center Form: https://superzenhelp.vlan.asia/hc/en-us/requests/new
We're here to help! Choose the support channel that works best for you.
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