We understand that plans can change. If you need to cancel or reschedule your SuperZen service appointment, we make the process simple and convenient.

How to Cancel or Reschedule:

Online Cancellation:

1. Log into Your Account: Access your SuperZen customer portal
2. Find Your Appointment: Locate your scheduled service appointment
3. Select Cancel/Reschedule: Choose the appropriate option
4. Provide Reason: Let us know why you're cancelling (optional)
5. Confirm Changes: Review and confirm your cancellation or new appointment

Phone Cancellation:

• Service Hotline: +60 12-266 0189
• WhatsApp: +60 12-266 0189
• Email: support@pdi-superzenstore.zendesk.com

Information to Provide:

• Your full name and contact information
• Vehicle registration number
• Original appointment date and time
• Service center location
• Reason for cancellation (optional)
• Preferred new appointment time (if rescheduling)

Cancellation Policy:

Advance Notice:

• 24 Hours or More: No cancellation fees
• Less than 24 Hours: May affect future appointment scheduling
• No-Show: May require prepayment for future appointments

Rescheduling:

• Free rescheduling up to 24 hours before appointment
• Subject to availability of new appointment slots
• Priority given to existing customers for rescheduling

Emergency Cancellations:

We understand that emergencies can occur. For emergency cancellations due to:

• Vehicle breakdown or accident
• Medical emergencies
• Family emergencies
• Severe weather conditions

Please contact us as soon as possible, and we will work with you to reschedule your appointment without any penalties.

Cancellation Confirmation:

• You will receive a cancellation confirmation email or SMS
• Cancellation reference number provided
• Option to reschedule immediately
• Contact information for any questions

Rebooking After Cancellation:

• You can immediately book a new appointment
• Same booking methods available
• Priority scheduling may be available
• Flexible rescheduling options

We strive to be flexible and understanding with appointment changes. Please provide as much notice as possible to help us accommodate other customers who may need your appointment slot.