Filing a warranty claim with SuperZen Cars is simple and straightforward. Our online-first approach makes it easy to get the support you need when you need it. Here's how to file a warranty claim for your SuperZen vehicle.

Step-by-Step Warranty Claims Process

1. Identify the Issue: Note any problems with your vehicle's performance, safety, or functionality
2. Contact Support: Reach out via email, WhatsApp, or our online Help Center
3. Book Service Appointment: Schedule a diagnostic appointment at any SuperZen Service Center
4. Bring Documentation: Bring your warranty card, service records, and vehicle registration
5. Diagnosis: Our certified technicians will diagnose the issue
6. Approval: If covered under warranty, repairs will be approved automatically
7. Repair: Repairs will be completed using genuine SuperZen parts
8. Follow-up: Receive a detailed service report and warranty claim confirmation

Required Documents for Warranty Claims

• Vehicle registration and insurance documents
• Warranty card and service booklet
• Service history records
• Proof of purchase and delivery

Tips for Smooth Warranty Claims

• Report issues promptly to prevent further damage
• Keep all service records and receipts
• Follow the recommended maintenance schedule
• Don't attempt repairs yourself if covered under warranty

How to Contact Us for Warranty Claims

• Email: support@pdi-superzenstore.zendesk.com
• WhatsApp: +60 12-266 0189
• Chatbot: Use our Chatbot on our website or Help Center
• Help Center Form: https://superzenhelp.vlan.asia/hc/en-us/requests/new

We're here to help with your warranty claims! Contact us through any of the channels above for assistance.