We understand that plans can change. If you need to cancel or reschedule your SuperZen Cars test drive, please follow the guidelines below. We appreciate you providing as much notice as possible.

How to Cancel or Reschedule Your Test Drive:

1. Online (if applicable): If you booked your test drive through our online portal, you might be able to cancel or reschedule directly via the confirmation email you received. Look for a link or instructions within that email.

2. Contact Our Support Team: The most reliable way to cancel or reschedule is by contacting our customer support team through any of the following channels:

   • Email: support@pdi-superzenstore.zendesk.com
   • WhatsApp: +60 12-266 0189
   • Chatbot: Use our Chatbot on our website or Help Center
   • Submit a Form: Visit our Help Center at https://superzenhelp.vlan.asia/hc/en-us/requests/new

Information to Provide:

When contacting us, please have the following information ready to help us quickly locate your booking:

• Your Full Name
• Contact Number
• Email Address
• Date and Time of your original test drive booking
• Vehicle Model (SuperZen ZYD SUV or SuperZen ZMW Sedan)
• Preferred Test Drive Location

Important Notes:

• Advance Notice: We kindly request that you inform us at least 24 hours in advance if you need to cancel or reschedule. This allows us to reallocate the slot to other interested customers.
• No-Show Policy: While we understand unforeseen circumstances, repeated no-shows without prior notification may affect future test drive bookings.

We strive to be flexible and accommodate your needs. Please do not hesitate to reach out if you have any questions or require assistance.